FAQs

  • Why The Modern Home Shop?

The Modern Home Shop is a small, UK based, family run business that has a passion for each and every product we sell. We have carefully selected our products to ensure that we ourselves would be happy with the purchases, if we were to be the customer.

Due to the majority of the day to day running of the shop being carried out by Myself (Ryan - Owner) and my partner, we are able to offer a personal and friendly service to each of our customers. Feel free to contact us with any questions you might have.

  • What is the return policy?

We have a 30-day return policy for damaged or faulty goods, which means you have 30 days after receiving your item to request a return. See our refund policy for more information.

  • When will I receive my order?

All products will be with you within 7 days of your order and payment, usually quicker, unless stated otherwise on the product page. Delivery is only available within the UK. See our shipping policy for more information.

  • What do I do if I haven't received my order?

On the rare occasion that an order gets lost in the post, please contact us for either a full refund or replacement.

  • How do I make changes to an order I have already placed?

We cannot guarantee that your order can be changed after it has been placed. This is because we process orders quickly so you receive them as soon as possible. If you do need to change an order, please contact us as soon as possible and we will see what we can do.

  • Where are you located?

The Modern Home Shop is an online retailer based in Gloucestershire, UK. All of our products are stocked and shipped from UK warehouses.

  • I have not received my order confirmation, what should I do?

If you have not received your order confirmation, please do the following:

- Check your junk mail folder for any emails received.

- Contact your bank to see if payment has been taken.

- Contact us and we will happily assist.